SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges are charged depending on the items destination and size. International Shipping is Flat Rate of 28 USD & Local Lebanon Beirut is 3 USD
How long will delivery take?
Delivery due date varies on the availability of the item chosen. All over Lebanon & We ship worldwide.
What exactly happens after ordering?
After you place your order our team will go to work processing your order immediately. It will be sent right to our fulfillment center for processing to delivery the products.
Do I receive an invoice for my order?
All Orders are shipped out with an invoice and guarantee Documents.
Why isn't my Credit or debit card transaction going through?
Activate 3D Secure Payments. You can call the number on the back of your card to bank to tell them you want a 3d secure payment for international purchases. We only accept 3d secure cards for your safety and ours.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
When you use your debit card to pay for something, it’ll show up straightaway in your bank account as a pending transaction. It’ll reduce your available balance, but not your account balance. However, you can contact your Bank Support for further information.
What is wishlist?
A wishlist is an eCommerce feature that allows shoppers to create personalized collections of products they want to buy and save them in their user account.
What should I do if I receive a damaged or wrong product?
Contact Support at info@gratobambino.com
Can I change or cancel my order?
Designers Made To Measure There is no cancelation and no refund. Once your order is set and confirmed.
What is `package tracking` in my orders?
You can use these information to track your order during the shipping.